General FAQS
Where are you located?
1640 E 3rd St. Suite A, Tulsa, OK 74105 (Southwest corner of 3rd and Utica)
How soon can I get my items?
Our regular turnaround is 1 week for general alterations and 6 weeks for Wedding Dresses.
Can I get a quote?
Absolutely! Will we give you an exact quote during your fitting for each service before work is done on your clothing. For pricing estimates on general alterations take a look at our price list here.
What are your hours?
10AM - 6PM Monday, Tuesday, Thursday, and Friday and all services require an appointment. We are closed to sew on Wednesday, Saturday, and Sunday. We do not accept walk-ins. Please schedule on our online calendar here.
Can I schedule an appointment?
Yes! Appointments are required for all garments. Click here to schedule.
Do you alter home goods?
No, we focus entirely on altering clothing and garments that are worn on the body.
What do I do if I had something altered but it needs a correction?
Correction Policy: If further corrections are needed to garments that have already been altered, we are happy to take another look at these items and continue alterations.
These corrections must be brought to the attention of the tailor and physically brought back into the shop within 30 days of retrieving the item(s) from the shop due to the nature of clothing and bodies changing over time.
Checklist for 2 weeks BEFORE your wedding day:
Take the dress out of the bag and try it on at home! Do not wait until you arrive at your venue to look at the dress for the first time since your final fitting.
While you have the dress on, practice putting the bustle up using the diagram provided. If you do not remember how your bustle works and/or do not have a diagram, please email us as soon as possible at info@tallgrasstailor.com so that we can walk you through the process.
Further Alterations: If any last-minute changes need to be made, please email us as soon as possible at info@tallgrasstailor.com so that we can get you on the calendar.
Steaming: Plan to make time for steaming your dress at the venue on the day of the wedding. Dresses often get wrinkled in transit to your location and will need a slight touch-up before you put the dress on. Veils can also be steamed the day of the wedding.
Cleaning: Most wedding dress, especially those purchased new, do not need to be fully cleaned before your wedding day, spot cleaning any area that need attention will likely be sufficient. However, if you decide to have your wedding dress cleaned professionally, be aware that there is always a slight risk in this procedure such as beads becoming loose or possible damage to areas of the dress.
Do you make custom clothing?
Yes, we currently offer custom clothing options for menswear only including: suits, collared shirts, pants, tuxedos, and jackets. Explore these options here.
We do not offer custom clothing for wedding dresses, women’s wear, home goods, curtains, upholstery, or accessories (shoes, bags, etc.).
What do I need to bring to my fitting?
Please bring the shoes you are planning to wear with the garment and if necessary, any specific undergarments you plan to wear.
Do you fix zippers?
Yes! If there is a specific zipper you would like to use you are welcome to bring it with you, otherwise we will provide you with a black zipper.
How long can I leave my items at the shop (example: traveling out of country, etc.)?
Abandoned Items Policy: All items must be picked up with 90 days of completion. If you have questions regarding when or if you’re items are completed you are welcome to send us an email at info@tallgrasstailor.com to check on your order.
All items remaining in the shop longer than 90 days after completion, including wedding dresses, will be donated to a local nonprofit.
BRIDAL FAQS
When should I schedule my bridal appointment?
As soon as you have your wedding dress you are highly encourged to schedule an appointment. Initial wedding dress fittings must occur at least 6 weeks before your wedding date. Click here to schedule.
What should I bring to my bridal fitting?
Please bring the exact shoes you plan to wear on your wedding day along with any specific undergarments and accessories. Shoe height is extremely important for hemming your dress.
What to do if you see any type of marks on your wedding dress:
a. If you see any light blue marks that look like a highlighter; this is our blue water-soluble marker and can be removed with distilled or filtered water and a washcloth gently rubbed in this area. On rare occasions after the dress has sat in the garment bag for a few days or weeks the marks may reappear, but they are easily removable. If necessary, you may also try adding a small amount of regular dish soap to the damp washcloth.
If you see any black, blue or red marks that look like a pen, this is from our heat erasable pens and can be removed with hot steam or a hot iron with steam placed on this area.
If you see make-up, self-tanner or any other stains (such as dirt or marks from walking around during the fittings); a simple stain remover sprayed onto a damp wash cloth can be gently rubbed in this area.
If any of these issues persist, please email us as soon as possible at info@tallgrasstailor.com.
CAREER FAQS
Do you offer sewing lessons?
We are continually adding to our technical sewing video collection on YouTube! Take a look at our videos here.
How can I reach you?
You are welcome to email us directly at info@tallgrasstailor.com, call or text us at 918-606-6251 during business hours or just come right in!
What do you specialize in?
Everything! Jeans and athletic wear to suits, formal gowns and bridal alterations. We also replace zippers, fix holes, and replace buttons.
Do you offer rush services?
Yes, items can be rushed on a first come first serve basis depending on the complexity of the item and when it is needed.
Can you fix my sweater?
Yes! We have a number of different repair styles available and will show you options for different fixes when you come into the shop.
Do you have rush services
Unfortunately, we do not rush wedding dresses. Initial wedding dress fittings must occur at least 6 weeks before your wedding date, this allows for 3 full fittings so that all alterations are perfect before your wedding day.
How do I apply to work on the Tallgrass Tailor Team?
We are ALWAYS looking for talented sewists and budding fashionistas! Please feel our our inquiry form here.
CONTACT FAQS
What holidays are you closed?
New Years Eve, New Years Day, Memorial Day, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day, and the entire week between Christmas and New Years Day.
